Shipping & Returns

1. Shipping, orders and payments

The delivery of orders will be made after payment of the total invoice. The delivery of orders will be made by CREACIONES Y DISEÑO MITJANS S.L. by his own means or through a transport agency designated by him.

Orders will be delivered to the address designated by the buyer, therefore CREACIONES Y DISEÑO MITJANS S.L. does not assume any responsibility when the delivery cannot be made as a result of the data provided being inaccurate or incomplete or when the delivery cannot be made due to the absence of the recipient.

Notwithstanding the foregoing, CREACIONES Y DISEÑO MITJANS S.L. will take the measures required of a diligent merchant so that the delivery can be made as soon as possible, both to the satisfaction of the sender and the recipient. Once your order has been placed, CREACIONES Y DISEÑO MITJANS S.L. will contact you by phone or email, we will inform you of the delivery time, the shipping time is between 24 to 72 hours depending on the stock of the product, in case the order is urgent, do not hesitate to contact contact us.

On Saturdays, Sundays and holidays there is no collection or delivery service for orders, a circumstance that must be taken into account when calculating delivery dates. In periods in which there are special circumstances (specific dates such as Christmas, transport strikes, extraordinary events...), shipments may experience some delay.

CREATIONS AND DESIGN MITJANS S.L. does not guarantee deliveries at specific and specific times. If the buyer indicates a specific delivery date, or within it, shows a preference for a certain time slot, it will be understood that he does so as a guide. CREATIONS AND DESIGN MITJANS S.L. You must communicate this circumstance to the carrier so that, as far as possible, it complies with this indication, without assuming any other obligation or responsibility. When you receive your order, make sure that it has not been tampered with, otherwise state it on the delivery note, for later claim.

2. Shipping costs

Shipping is free for the customer in Spain (except Baleares and Canarias). In all other countries shipping costs are charged.

3. Packaging

All orders are meticulously packaged. We always use boxes and other protective materials.

4. Returns - right of withdrawal

CREATIONS AND DESIGN MITJANS S.L. wants to offer you the best service. Therefore, you can return any product purchased with home delivery by contacting us via email at The buyer has 15 calendar days to exercise their right of withdrawal from the date of receipt. Without questions or objections, if you are not satisfied with your purchase for any reason, we promise to refund the amount of it in one of these ways:

  1. Replacement of the product or refund of the full amount (discounting the administrative or other expenses that are generated as a result of its return).
  2. You can choose to exchange the product for an equal one in perfect condition in case the original was defective or for any other product found at CREATIONS AND DESIGN MITJANS S.L. is responsible for all expenses incurred for these purposes whenever the return is due to a shipping error, or the item arrives defective.
  3. If the shipment was made correctly by us and the return is due to the customer's personal reasons, the collection of the product will be borne by the customer. If the customer chooses to return the amount paid for personal reasons, this will be done minus the shipping costs incurred in such a case.
  4. The return will be effective within 6 days after the request for return by the customer.
  5. The refund of the amount will be made by bank transfer to the account indicated by the client.


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